Refund policy

Return Policy & General Store Policy

Special Orders:
Sorry, We do not accept returns on special orders!

Exceptions may be made if merchandise is ordered incorrectly by our personnel or shipped incorrectly by vendor.

Also please make sure the specs on your receipt match the item you ordered at the time of order.

• Special orders must be pre-paid.
• A minimum of 50% down is required on 
• Special orders pending installation or delivery.

General Hardware:
Returns accepted within 90 days. Must be unused, sell-able, and in original package. Proof of purchase is required.

We do not accept returns on cut products! (wire, hose, ect...)

Appliances, Stoves & Fireplaces:
Open package Appliance, stove, and fireplace returns are subject to a 15% restocking fee.

If reason for return is due to shipping damage then customer will be given the option for a damage credit, or replacement.

In the event of product failure or performace issue product will be repaired or replaced as necessary according to manufactures discretion. We service everything we sell! In the event of breakdowns or performance issues our techs will perform a service call and charges will be waived unless failure is due to circumstances outside of manufacture's or sellers control.

We appreciate your business!